GENERAL STATEMENT
R Benson Property Maintenance Limited (“RBPML”) is committed to protecting the privacy and personal data of the individuals with whom we interact. We recognise the importance of maintaining the confidentiality, integrity and security of personal data and are committed to processing it fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
This Website and Cookie Privacy Notice explains how we collect, use, retain, share and protect personal data obtained through our website, including information collected when you contact us, browse our website or interact with cookies and similar technologies.
SCOPE
This Privacy Notice applies solely to personal data collected through the R Benson Property Maintenance Limited website, including enquiries submitted via the website, technical information collected during your visit and the use of cookies and similar technologies.
This Privacy Notice does not apply to personal data collected through recruitment activities, employment, the provision of our services, or our relationships with clients, suppliers, subcontractors or other business partners. Separate Privacy Notices apply to those processing activities where appropriate.
WHO WE ARE
R Benson Property Maintenance Limited Company number: 04296835
Registered office: Unit 1, Anglo Business Park Asheridge Road Chesham England HP5 2QA
Email: info@rbensons.co.uk
For the purposes of data protection law, R Benson Property Maintenance Limited is the Data Controller responsible for personal data collected through this website.
The company is registered with the Information Commissioner’s Office (ICO) under registration number Z3655909.
THE DATA PROTECTION LAWS THAT APPLY
We process personal data in accordance with:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• Relevant guidance issued by the Information Commissioner’s Office (ICO)
PERSONAL DATA WE COLLECT THROUGH THE WEBSITE
Information You Provide
If you contact us through the website or by email, we may collect:
• your name
• email address
• telephone number
• company name
• any information included in your message
This information is used solely to respond to your enquiry or provide information about our services.
Technical Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website server, including:
• Internet Protocol (IP) address
• browser type and version
• operating system
• device type
• pages visited on the website
• date and time of your visit
This information helps us maintain the security and performance of the website.
Because the site uses Google reCAPTCHA to protect forms from spam and automated abuse, certain technical and behavioural information (such as IP address and interaction with the webpage) may be analysed by Google, which acts as a third-party service provider for this functionality.
HOW WE USE YOUR PERSONAL DATA
We use personal data collected through the website for the following purposes.
Responding to enquiries
When you contact us through our website or by email, we use the information you provide to:
• respond to your enquiry
• provide information about our services
• maintain records of communications
Legal basis: legitimate interests or steps taken prior to entering into a contract.
Website administration and security
Technical information may be used to:
• maintain the functionality of the website
• monitor website performance
• detect and prevent malicious activity
Legal basis: legitimate interests.
COOKIES
What cookies are
Cookies are small text files placed on your device when you visit a website. They help websites operate efficiently and provide information to website operators.
Cookies Used on This Website
Our website currently uses two strictly necessary cookies.
1. Google reCAPTCHA cookie
Cookie name: _GRECAPTCHA
Provider: Google
Type: Third-party cookie
Purpose: Used by Google reCAPTCHA to analyse behaviour and help prevent spam or automated abuse of the website contact form.
Expiry: approximately 5 months and 4 weeks
More information: https://policies.google.com/privacy
2. Cookie consent cookie
Cookie name: cookieyes-consent
Provider: rbensons.co.uk
Type: First-party cookie
Purpose: Stores your cookie preferences so the website remembers whether you have accepted or rejected cookies.
Expiry: 1 year
Why are these cookies used?
These cookies are necessary to:
• protect the website from automated abuse and spam submissions
• remember your cookie consent preferences
Because they are essential for the website to function securely, they cannot be disabled through the website and may be used without user consent.
SHARING PERSONAL DATA
We do not sell personal data.
Personal data may be shared with trusted service providers where necessary to operate the website or provide services, such as:
• website hosting providers
• IT support providers
• security and spam prevention providers such as Google reCAPTCHA
All third parties are required to process personal data in accordance with applicable data protection laws.
INTERNATIONAL TRANSFERS
Some third-party services used by the website, such as Google reCAPTCHA, may process data outside the United Kingdom.
Where this occurs, we ensure that appropriate safeguards are in place to protect personal data in accordance with data protection law.
DATA SECURITY
We implement appropriate technical and organisational measures to protect personal data collected through our website.
These measures include:
• encrypted website connections (HTTPS / SSL)
• controlled access to systems
• cybersecurity protections aligned with Cyber Essentials
While we take reasonable steps to protect personal data, transmission over the internet can never be completely secure.
HOW LONG WE KEEP YOUR DATA
We retain personal data collected through website enquiries only for as long as necessary to respond to your enquiry, maintain appropriate business records, and comply with legal obligations.
Specifically:
• Where a website enquiry does not lead to a business relationship, your data will be retained for 12 months from the date of last contact before being securely deleted.
• If your enquiry results in you becoming a client, your data will be processed in accordance with our Client, Supplier and Partner Privacy Notice, and typically retained for 6 years after the end of our business relationship to comply with legal and accounting requirements.
YOUR RIGHTS
Under data protection law, you have several rights, including the right to:
• Request access to your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to certain processing activities
• Request restriction of processing
• Request data portability where applicable
To exercise any of these rights, please contact us using the details below.
CONTACT US
If you have questions about this notice or how your data is handled, please contact:
Email: info@rbensons.co.uk
Website contact form: https://www.rbensons.co.uk/contact-us/
COMPLAINTS
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/concerns
CHANGES TO THIS NOTICE
We may update this Website and Cookie Privacy Notice from time to time to reflect changes to the website, technology or legal requirements.
The latest version will always be available on our website.